terms and conditions

Terms and Conditions

Please read our terms and conditions carefully before booking our services.

'Your terms are our terms.'

Our Services

Our services are mutually agreed by you, the client, and The Nurture Mama. The date and time of the services are also mutually agreed by you, the client, and The Nurture Mama.

The Nurture Mama reserves the right to cancel the services, if necessary, but endeavours to meet all services that are mutually agreed by you, the client, and The Nurture Mama.

The Nurture Mama Services:
- Antenatal Service
- Postnatal Service
- Combined (Antenatal and Postnatal) Service
- Complete Midwifery Service

Please note that services may be affected by public or Bank holidays.

Your health

It is your responsibility, as the client, to inform The Nurture Mama of any health-related conditions before you use our services. If you have any physical or mental health conditions, please inform The Nurture Mama before you use our services and we’ll do our best to accommodate where possible. Your medical history or health conditions that you share with The Nurture Mama will be handled confidentially and with the upmost care. We can not be held responsible for any person’s injury or health from a pre-existing health condition, so please let us know your medical history before you use our services. So please take great care before you use our services as your health, physical or mental, is very important to us.

Our terms

Terms and Conditions relates to These Terms and Conditions ("the Terms and Conditions") govern your (“the User” or "the Client") use of the The Nurture Mama ("Provider") website located at the domain name ("the Website”).

By using our services, you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us a

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. At this time, we do not accept clients from outside of the United Kingdom.

A Contract between the client and The Nurture Mama for our services will only exist once the client has been purchased and has been accepted by The Nurture Mama, at which point the client’s credit/debit card will be charged for the value of the services or a deposit, whichever is relevant to the services. This does not affect the client's statutory rights.

Prices and availability of services is subject to change without notice.

Cancelling our service...

Due to the high level of service, a part refund may be made available under our discretion, for client’s that have used a small percentage of our services. However, The Nurture Mama reserves the right to reject cancellation requests if the client has used a larger part of the service. If you are yet to use our services, but have paid in paid in full or paid a deposit, you, the client, are entitled to a full refund. If you would like to discuss a cancellation, please contact us immediately at quoting your Name, Order Reference Number and the date of your order. You will receive written confirmation of the cancellation of your order within 48 hours, excluding weekends and Bank Holidays, when you will receive confirmation on the following working day.

Refund policy

If for any reason you are not happy with your The Nurture Mama’s services, we will offer you goodwill alternations on our services until you are satisfied with the services - i.e. further support for the service you purchased with us. However, if you are not happy with our services, for whatever reason, please contact us immediately at We aim to acknowledge your complaint within 48 hours and endeavour to resolve your complaint promptly.

Further advice...

If you need more information on the services we provide, or have any other queries, please email

Payment and taxes

We accept online payment in a secure environment by credit or debit card. We currently accept Visa and Mastercard. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

Conformity of services

We take every care to ensure that the description and specification of our services are correct at the time of going to press.


Any complaints or queries you might have should be addressed to

Disclaimer and limitations of liability

The Nurture Mama does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither The Nurture Mama, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Nurture Mama or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the services or their use or resale by you.

"The limitations of liability in these conditions shall apply equally for the benefit of The Nurture Mama and any other associated company of The Nurture Mama as if references to The Nurture Mama included references to each such associated company.”
While The Nurture Mama uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Nurture Mama will not be responsible for any errors or omissions or for the results arising from the use of such information.

While The Nurture Mama takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, The Nurture Mama will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Nurture Mama does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Nurture Mama.

The entire liability of The Nurture Mama under or in connection with any contract for any services to which these conditions apply shall not exceed the price of the services, except as expressly provided in these conditions.

The Nurture Mama will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the services ordered by you if the delay or failure was due to any cause beyond its reasonable control.

The Nurture Mama may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Nurture Mama.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Nurture Mama or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

- Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order of our services with The Nurture Mama.

- Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.


Supporting Mums Throughout the West Midlands & Beyond


07548 419 684


Monday-Friday: 9am-7pm
Weekends: 10am-6pm